Refund policy

Refund Eligibility:

Refunds are provided only for products that are defective, damaged, or significantly different from the product description.
Refund requests must be submitted within 30 days of receiving your order.

Requesting a Refund:

To request a refund, please contact our customer service team by sending an email to jack1995701@gmail.com. In your email, please include your order number, a description of the issue, and relevant photos of the product.
Our team will review your request and respond within 3 business days.
Refund Process:

If your refund request is approved, the refund will be issued to your original payment method.
Please note that, depending on the processing speed of your bank or credit card issuer, it may take up to 3 business days for the refund to appear in your account.

Non-Returnable Items:

We do not accept returns. Once a refund has been approved and issued, you are not required to ship the product back to us.

Exceptions:

This refund policy does not apply to items purchased during special promotions or at a discounted price. All sale items are considered final sales and are not eligible for a refund.

We value your business and appreciate your understanding regarding our refund policy. If you have any questions, please feel free to contact us at any time.

Thank you for shopping at Oiasket.